Technical Services Engineer
Role and Responsibility :
- Responsible for technical service support including after sales service to customer.
- Manage, investigate problem, find out solution, and follow up customer complaints regarding quality and product performance.
- Provide technical support to project sale team.
- Liaise with marketing team, engineering team, and manufacturing team to identify and resolve field problems within agreed timeline.
- Provide technical recommendations.
- Prepare monthly reports.
Qualifications:-
- Bachelor degree or higher in Electrical, Industrial, Mechanical, Manufacturing Engineering or other related field.
- Minimum 2 years working experience in Technical Service / After Sales Service / Service Engineer / Customer Quality Engineer or Sales Engineer would be advantage.
- Experience in dealing with customer and end-user.
- Good coordination, communication and negotiation skill.
- Customer oriented, high service minded, quick response and follow thru.
- Good command of English.
- Occasional traveling required.
Please send email to : Sales@pmc-technology.com
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